Systems and Development Officer

Job Title: Systems and Development Officer
Hours: 37 per week
Location: Hereford (Hybrid)
Salary: Hoople Band C £25,826 - £32,446 per annum
Contract: Permanent

Are you looking for a challenge? An exciting opportunity has arisen to join our high performing Revenues and Benefits team working in a fast paced changing environment as a Systems & Development Officer.  We are looking for an enthusiastic and motivated individual with an aptitude for digital services who will be responsible for the monitoring and maintenance of Council Tax, Business Rates and Housing Benefit  system parameters. This includes receiving and resolving system application faults and problems reported by users including liaising with the ICT helpdesk or database administrator.  You will also be required to assist in the digital transformations of the Revenues & Benefits service.

You should have experience of working in a team environment but also using your own initiative which is an essential part of this role.  We offer excellent opportunities to develop and train across the department . This is an exciting opportunity to join a very busy team and start a new career in Revenues & Benefits. 

Hoople offer 26 days annual leave plus Bank Holidays rising to 31 days after 5 years’ service, and an Aviva salary sacrifice pension scheme.  We also provide a flexible benefits scheme which provides a range of benefits and discounts across retailers, the option to buy or sell annual leave, cycle to work scheme and healthcare plans.

We welcome applicants whatever their personal characteristics or social identity.  All requests for flexible working arrangements and reasonable adjustments will be considered. 

The following candidates will be interviewed if they meet the essential criteria for the post they are applying for: 

• Those who indicate that they have a disability. This is part of our commitment to the “Disability Confident” scheme;
• Those who indicate in their supporting statement that they are an Armed Forces Veteran or Reservist. This is part of our pledge to support the Armed Forces Covenant.

Please refer to the Job Description and Person Specification for more details of this role.

PLEASE NOTE: Applicants must apply online for this vacancy.

Our vision

To provide excellent business support services to the public sector and those who work with them.

Our mission

Creating and building trusted and sustainable relationships in order to deliver business critical services for our key customers.

Our values

• Passion for improvement - Continuous improvement to develop more effective ways of delivering services for our customers
• Customer focus - Satisfying our customers and helping them to support themselves
• Professional integrity - Bringing the best of our shared technical expertise and professional values to our work
• Mutual support - Whether one-to-one or in teams, we encourage and support each other to strive for excellent performance in all that we do
• Ambition - Our staff are committed to the success of our company in delivering effective services to organisations, communities and individuals