Job Title: Rough Sleeper Outreach Team Lead
Contract: Permanent
Location: Whitecross Road Hub, Hereford
Hours: 37
Salary: HC09 (starting: £39,513)
Closing date: 8th June 2025
Interview: 19th June 2025
The role
An exciting Housing opportunity has arisen to join the successful and nationally regarded Rough Sleeper service, which is part of the wider Housing Solutions Service. We currently have a full time permanent vacancy for a Rough Sleeper Outreach Team Lead to join the team at our Whitecross Road Hub, providing interim accommodation and support to individuals who were previously roofless or threatened with rough sleeping.
You will be responsible for managing a highly committed, dedicated and knowledgeable team who currently offer an outreach service to rough sleepers and those on the cusp of rough sleeping in Herefordshire. The Whitecross Hub aims to work closely with a core group of those in need of accommodation following their experiences of rooflessness.
We are looking for a flexible, versatile, innovative individual with a broad knowledge of housing and housing legislation. A knowledge of the benefits system and funding sources available to assist our clients is vital together with an understanding approach to our clients who may have a challenging and chaotic housing history. The successful candidate must have a patient, adaptable and empathetic approach to our client group, to be able to network with other service providers and those who offer other voluntary support services to our client group.
You will be part of a vibrant team that has been recognised nationally for practices in reducing rough sleeping. If you believe you have all the qualities required for the busy role please apply for the position.
About You
- Strong communication skills
- Passionate about working with vulnerable people
- Strong knowledge of housing and homelessness, including relevant legislation
- Ability to handle complex situations in a sensitive manner
- Ability to work well as part of a team
To arrange an informal discussion about the role with Will Neville, Rough Sleeper Outreach Lead and Whitecross Road Hub Manager, please contact [email protected]
We Offer
- A competitive salary, generous holiday entitlement, and access to our contributory pension and staff benefits scheme, which includes:
- Starting Salary of £39,513
- Pension Scheme Enrolment in the Local Government (LGPS)
- Career progression: clear pathways to progress
- Annual Leave: 31 days’ annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum with line manager approval.
- Flexible working: flexi-time, job-share, part-time hours and, in some instances, home working
- Employee Assistance Programme: 24/7 access to support and counselling
- Payment of professional membership fees
- Pick your perks – our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.
Why Choose Us?
You will probably have heard a lot about how beautiful it is in terms of countryside and open spaces (and it is!) but there is so much more going on here, including world-class cultural assets like the Mappa Mundi, vibrant theatres and a thriving food and drink sector.
One of Herefordshire’s biggest assets is the strong and diverse communities. Our Talk Community approach brings that together supporting people to help themselves, encouraging them to help their communities and identifying how communities can help individuals. Our ambitious transformation programme aims to further build on this to offer an all-age approach. We’re excited about the potential of what we can achieve for the benefit of all residents of Herefordshire, stronger together and building brighter futures.
To find out more about what it’s like to live, work and thrive at Herefordshire Council please visit our dedicated recruitment website: www.spiritofherefordshire.com.
Don’t meet all parts of the job description?
Herefordshire Council is committed to strengthening a diverse and inclusive work environment which reflects the communities of Herefordshire. If you are enthusiastic about this opportunity and want to make a difference, we encourage you to consider an application or to get in contact, you may be the perfect fit we’re seeking!
Reasonable Adjustments
Our recruitment process runs in partnership with Hoople Resourcing. If you require any reasonable adjustments or alternative methods for the online application process, please contact the resourcing team by email: [email protected].
Creating an inclusive workplace
Employee Network Groups play an important role in strengthening the voices of employees at Herefordshire Council. Embedded in the Council's values is a commitment to listen to people's views and needs.
Employee Network Groups are a collective of colleagues who often share identities, life experiences or cultures and who come together to initiate positive change in their work place. Our groups include: Black and Asian Staff Networking Group, LGBTQ+, Parents & Carers, Climate and Nature Emergency, Diff-abilities and Armed Forces/ Veterans. For more information on our Employee Network Groups please click here.
How to apply
To apply for a position, please upload an up-to-date CV and a supporting statement demonstrating your experience, skills and abilities for the role. If you are successfully shortlisted, Hoople Resourcing will contact you via email to arrange your interview and/or assessment. They will confirm the date, time and location of your interview, so please keep an eye on your email inbox. Good luck, we’re looking forward to meeting you!
Community Wellbeing is connecting and belonging to the place where you live, feeling safe and having pride in your community.
We welcome applicants whatever their personal characteristics or social identity.
All requests for flexible working arrangements and reasonable adjustments will be considered.
The following candidates will be interviewed if they meet the essential criteria for the post they are applying for:
• Those who indicate that they have a disability. This is part of our commitment to the “Disability Confident” scheme;
• Those who indicate in their supporting statement that they are an Armed Forces Veteran or Reservist. This is part of our pledge to support the Armed Forces Covenant; and
• Those who indicate in their supporting statement that they are a Herefordshire care leaver. This is part of our commitment to supporting young people leaving our care.
- We will deliver better support to our most vulnerable children and their families, develop stronger relationships with partners across the region, and beyond. Therefore, we take our commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults seriously and expect all of our staff, visitors and volunteers to share in this commitment
Stronger Together, Building brighter futures