IT Systems Support

Job Title: IT Systems Support
Hours: 37 per week
Location: Hereford (Hybrid)
Salary: Hoople Band £31,314 - £39,483 per annum
Contract: Fixed term until 30th June 2027

The role

Hoople are looking for someone customer focussed to join our Information Technology application support team.

The successful candidate will be supporting the implementation of a new planning and regulatory services system for Herefordshire Council, supporting the Council’s legacy system during this transition and supporting Hoople’s ICT Service management system.

As part of the team, you will be working alongside customers to understand their requirements to deliver statutory duties and manage public services, support them in the use of corporate business and related software systems, analyse business processes, contribute to better decision making, continual improvement and ensure fitness for purpose of supported systems.

The team manage the configuration of supported systems and their planned developments in line with ICT policies and procedures.

Time is spent working on business-as-usual break/fixes, product enhancements and upgrades in line with team planning, liaising with software suppliers, providing support, advice and consultancy to customers and supporting new projects and initiatives.

The team manage essential technical documentation and provide training to system users.

Understanding of data quality issues is also important. The role involves analysis of data and producing reports.

Knowledge of the customer business areas is an advantage, but not essential.

What we offer:

Hoople offer 26 days annual leave plus Bank Holidays rising to 31 days after 5 years’ service, and an Aviva salary sacrifice pension scheme.  We also provide a flexible benefits scheme which provides a range of benefits and discounts across retailers, the option to buy or sell annual leave, cycle to work scheme and healthcare plans.

We welcome applicants whatever their personal characteristics or social identity.  All requests for flexible working arrangements and reasonable adjustments will be considered. 

The following candidates will be interviewed if they meet the essential criteria for the post they are applying for: 

• Those who indicate that they have a disability. This is part of our commitment to the “Disability Confident” scheme;
• Those who indicate in their supporting statement that they are an Armed Forces Veteran or Reservist. This is part of our pledge to support the Armed Forces Covenant.
• Those who indicate in their supporting statement that they are a Herefordshire care leaver. This is part of our commitment to supporting young people leaving our care.

Please refer to the Job Description and Person Specification for more details of this role.

PLEASE NOTE: Applicants must apply online for this vacancy.

Our vision

To provide excellent business support services to the public sector and those who work with them.

Our mission

Creating and building trusted and sustainable relationships in order to deliver business critical services for our key customers.

Our values

• Passion for improvement - Continuous improvement to develop more effective ways of delivering services for our customers
• Customer focus - Satisfying our customers and helping them to support themselves
• Professional integrity - Bringing the best of our shared technical expertise and professional values to our work
• Mutual support - Whether one-to-one or in teams, we encourage and support each other to strive for excellent performance in all that we do