Job Title: Early Help Information and Signposting Officer
Contract: Permanent
Hours: 18.50 hours
Salary: HC05 £25,989 - £29,142 (pro rata £12,995 - 14,071) per annum
Location: Central Children’s Centres, Hereford
Closing date: 01/02/2026
Interview date: 19/02/2026
The Role
As an Early Help Information and Signposting Officer, you will be attached to the Children Centre Services team which covers the whole of Herefordshire and Children Centre reach areas and therefore would need to be able to travel where necessary. The team are spread out across the centres and there will be times when you are lone working.
Come and join us on our Restorative Journey of Improvement to gain the best for children and families in Herefordshire.
About You
You will be responsible for processing data and information for Children Centre services and the 14-19 team. You will also be required to produce documentation and fliers, invoicing, maintaining accurate records, taking occasional minutes and day to day administration of the Children Centre service. You will have back office and front office duties to include answering telephone enquiries, updating the Facebook page and liaising with the public and wider team of professionals that use the centres and services.
You may support collaboration with colleagues and multi-agency partners to engage families in the appropriate services and maintain health and safety procedures.
As an Early Help Information and Signposting Officer, you will have a good knowledge and experience of using Microsoft software packages and a variety of digital platforms.
To arrange an informal discussion, or ask any questions about the role, please contact [email protected]
We Offer
A competitive salary, holiday entitlement, and access to our contributory pension and staff benefits scheme, which includes:
- Salary range of £25,989 - £29,142 (pro rata) per annum
- Annual Leave: 31 days’ annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum during the request period
- Flexible working: including the potential for job-sharing, part-time hours and agile working.
- Employee Assistance Programme: 24/7 access to support and counselling
- Payment of professional membership fees (based on role requirements)
- Pick your perks - our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.
Why Choose Us?
Herefordshire is a beautiful, historic county on the Welsh border, one of England’s most rural and unspoilt areas, with vibrant market towns and a strong sense of community.
Our priority is clear: to keep children safe and give them the best start in life. We do this through passionate, dedicated professionals who build strong relationships with children, families, and partners to make a lasting difference.
It’s an exciting time to join us. We’re investing in our people and our relational practice approach, working alongside our improvement partner, Leeds City Council. You’ll be supported by experienced managers, continuous professional development, and a genuine team ethos that values collaboration and care.
If you’re committed to helping children and young people thrive, come and join the journey in Herefordshire - where your work truly matters.
Herefordshire Council Plan
The Council plan sets out how we will make our contribution to achieving a better and more successful Herefordshire, please see the link below to find out more:
Herefordshire Council Plan 2024-2028
Reasonable Adjustments
Our recruitment process runs in partnership with Hoople Resourcing. If you require any reasonable adjustments or alternative methods for the online application process, please contact the resourcing team by email: [email protected].
If you’re shortlisted for interview and require any reasonable adjustments, our Children & Young People Recruitment Team will be happy to support you.
Creating an inclusive workplace
We encourage our employees to feel empowered and to use their voices to help embrace diversity, promote inclusivity and shape our organisation. We have eight employee network groups, collectives of colleagues who often share identities, life experiences or cultures and offer support and community. They also play an important role in strengthening the voices of employees at Herefordshire Council. Embedded in the Council's values is a commitment to listen to people's views and needs.
For more information on our Employee Network Groups please view our dedicated recruitment website: www.spiritofherefordshire.com.
Commitments, Covenants and Statutory Obligations
The following candidates will be interviewed if they meet the essential criteria for the post they are applying for:
- Those who indicate that they have a disability. This is part of our commitment to the “Disability Confident” scheme.
- Those who indicate in their application that they are an Armed Forces Veteran or Reservist. This is part of our pledge to support the Armed Forces Covenant.
- Those who indicate in their application that they are a Herefordshire care leaver. This is part of our commitment to supporting young people leaving our care.
We take our commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults seriously and expect all of our staff, visitors and volunteers to share in this commitment.
We are committed to safeguarding and promoting the welfare of children & young people and vulnerable adults. If you are offered this position, it will be subject to a Disclosure and Barring Service enhanced check and further pre-employment checks.
How to apply
To apply for a position, please upload an up-to-date CV and complete the application form demonstrating your experience, skills and abilities for the role.
Be sure to include reference to the job description and person specification or role profile! If you are successfully shortlisted, the C&YP Recruitment Team will contact you via email to arrange your interview and/or assessment. They will confirm the date, time and location of your interview, so please keep an eye on your email inbox - check your spam/ junk folder too.
Good luck, we’re looking forward to meeting you!