Home Point Advisor
Contract: Permanent
Location: Hybrid, Blueschool House, Home and the Community
Hours: 37 hrs per week
Salary: HC 07 £32,061 - £36,363
Closing date: Sunday 12th April 2026
Interviews: Tuesday 21st April 2026
Introduction
Join Our Home Point Team – Make a Real Difference
The Home Point team manages Herefordshire’s social housing register and acts as the first point of contact for residents seeking housing support. The team assesses housing needs, provides advice on available options, supports homelessness prevention, and works closely with housing partners and support agencies to ensure households can access safe, suitable accommodation. They play a vital role in helping people navigate the housing system and achieve positive, sustainable outcomes.
The Role
As a Home Point Advisor, you’ll be a vital first point of contact for residents needing housing support, assessing their circumstances, providing clear advice, and helping them understand their options. You’ll play a key role in preventing homelessness by identifying risks early, offering practical guidance, and linking people with the right services at the right time. By maintaining accurate assessments and working closely with housing partners and support agencies, you’ll help ensure households can access safe, suitable accommodation. Your work will make a real difference every day—supporting vulnerable applicants, improving housing outcomes, and contributing directly to a fair and effective allocations service for the county.
What will you be doing?
Key Responsibilities:
- Be the friendly first point of contact for residents, helping people at challenging moments understand their housing options and guiding them with clarity and compassion.
- Spot early signs of homelessness and make a real impact by preventing it, working closely with the Housing Solutions team and partner agencies to put the right support in place quickly.
- Shape real housing outcomes by assessing applications, updating key records, and ensuring the housing register reflects the needs of local communities, your accuracy helps people access the homes they need.
- Build strong relationships across the housing sector, liaising with support services, housing associations, benefits teams and more to unlock solutions for residents who need tailored help.
- Champion vulnerable applicants by identifying additional support needs, signposting them to the right services, and ensuring they never feel alone navigating the housing system.
About You
The Person We Are Looking For:
- Compassionate and empathetic – able to understand and respond sensitively to households in crisis.
- Strong communicator – able to explain complex information clearly and provide practical advice.
- Organised and detail-oriented – capable of managing multiple enquiries efficiently while maintaining accurate records.
- Team player – willing to support colleagues and contribute positively to a collaborative working environment.
- Resilient and adaptable – able to work in a fast-paced, high-demand environment and manage challenging situations calmly.
- Customer-focused – committed to delivering excellent service and achieving positive outcomes for households in housing need.
- Proactive and solution-focused – able to identify issues early and help find the best possible housing solutions.
- Experienced or knowledgeable - in housing legislation, homelessness prevention, and tenancy sustainment
To arrange an informal discussion about this role with Clare Baynham, Home Point Team Lead, please contact [email protected]
We Offer
A competitive salary, holiday entitlement, and access to our contributory pension and staff benefits scheme, which includes:
- A supportive and collaborative team environment.
- Opportunities for professional development and career progression.
- The chance to make a tangible difference to the lives of residents across Herefordshire
- Salary range of £32,061
- Enrolment in the Local Government Pension Scheme (LGPS)
- Career progression: clear pathways to progress
- Annual Leave: 31 days’ annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum during the request period
- Flexible working: including the potential for job-sharing, part-time hours and agile working.
- Employee Assistance Programme: 24/7 access to support and counselling
- Payment of professional membership fees (based on role requirements)
- Pick your perks – our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.
Why Choose Us?
- Work within a supportive, multidisciplinary environment.
- Make a meaningful impact on people’s independence and wellbeing.
- Contribute to innovative, accessible housing solutions across Herefordshire.
- Enjoy hybrid working: community visits, home working, and office collaboration.
- Access ongoing CPD, supervision, and professional development opportunities.
- Be part of a service that embodies our THRIVE values: Trust, Honesty, Responsibility, Inclusivity, Value, and Empathy.
You will probably have heard a lot about how beautiful it is in terms of countryside and open spaces (and it is!) but there is so much more going on here, including world-class cultural assets like the Mappa Mundi, vibrant theatres and a thriving food and drink sector. One of Herefordshire’s biggest assets is the strong and diverse communities. Our Talk Community approach brings that together supporting people to help themselves, encouraging them to help their communities and identifying how communities can help individuals.
Our ambitious transformation programme aims to further build on this to offer an all-age approach. We’re excited about the potential of what we can achieve for the benefit of all residents of Herefordshire, stronger together and building brighter futures.
Don’t meet all parts of the job description?
Herefordshire Council is committed to strengthening a diverse and inclusive work environment which reflects the communities of Herefordshire. If you are looking at the next stage of your career and have a broad base of fieldwork experience, we can provide supportive and welcoming opportunities to help you develop your professional, management & supervisory skills.
Reasonable Adjustments
Our recruitment process runs in partnership with Hoople Resourcing. If you require any reasonable adjustments or alternative methods for the online application process, please contact the resourcing team by email: [email protected].
Creating an inclusive workplace
We encourage our employees to feel empowered and to use their voices to help embrace diversity, promote inclusivity and shape our organisation. We have eight employee network groups, collectives of colleagues who often share identities, life experiences or cultures and offer support and community. They also play an important role in strengthening the voices of employees at Herefordshire Council. Embedded in the Council's values is a commitment to listen to people's views and needs.
For more information on our Employee Network Groups please view our dedicated recruitment website: www.spiritofherefordshire.com.
Commitments, Covenants and Statutory Obligations
The following candidates will be interviewed if they meet the essential criteria for the post they are applying for:
- Those who indicate that they have a disability. This is part of our commitment to the “Disability Confident” scheme.
- Those who indicate in their application that they are an Armed Forces Veteran or Reservist. This is part of our pledge to support the Armed Forces Covenant.
- Those who indicate in their application that they are a Herefordshire care leaver. This is part of our commitment to supporting young people leaving our care.
We take our commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults seriously and expect all of our staff, visitors and volunteers to share in this commitment.
We are committed to safeguarding and promoting the welfare of children & young people and vulnerable adults. If you are offered this position, it will be subject to a Disclosure and Barring Service check.
How to apply
To apply for a position, please upload an up-to-date CV and complete the application form demonstrating your experience, skills and abilities for the role.
Be sure to include reference to the job description and person specification or role profile! If you are successfully shortlisted, Hoople Resourcing will contact you via email to arrange your interview and/or assessment. They will confirm the date, time and location of your interview, so please keep an eye on your email inbox - check your spam/ junk folder too. Good luck, we’re looking forward to meeting you!