Job Title: Service Desk Analyst
Hours: 37 per week
Location: Hereford (Hybrid)
Salary: Hoople Band B £24,613 - £29,184 per annum
Contract: Permanent
Closing Date: 6th September 2026
An exciting opportunity has arisen to join the Hoople IT Service Desk, looking after a wide range of public sector and private sector customers and users.
This position is for a full time post working on a busy Service Desk 5 days a week. You will be working in a team-based environment, logging customer IT queries, faults and issues coming in via telephone, email and e-form, as well as focusing on 1st line resolution.
You will have excellent customer service skills and be focused on customer delivery, as well as possessing a good all-round knowledge of IT systems and support. You will have some experience of supporting IT users in a business environment.
This role offers a great opportunity for a technically minded individual to be part of an enthusiastic team and to develop IT skills in an enterprise setting supporting in excess of 7000 users, using enterprise based IT tools, systems and infrastructure.
Hoople offer 26 days annual leave plus Bank Holidays rising to 31days after 5 years’ service, and an Aviva salary sacrifice pension scheme. We also provide a flexible benefits scheme which provides a range of benefits and discounts across retailers, the option to buy or sell annual leave, cycle to work scheme and healthcare plans.
We welcome applicants whatever their personal characteristics or social identity. All requests for flexible working arrangements and reasonable adjustments will be considered.
The following candidates will be interviewed if they meet the essential criteria for the post they are applying for:
- Those who indicate that they have a disability. This is part of our commitment to the “Disability Confident” scheme;
- Those who indicate in their supporting statement that they are an Armed Forces Veteran or Reservist. This is part of our pledge to support the Armed Forces Covenant.
- Those who indicate in their supporting statement that they are a Herefordshire care leaver. This is part of our commitment to supporting young people leaving our care.
Please refer to the Job Description and Person Specification for more details of this role.
PLEASE NOTE: Applicants must apply online for this vacancy.