Registration Officer

Are you a good, empathetic communicator and listener?

We are looking to recruit a registration officer to join our team at Hereford Register Office. The Registration Service plays a unique role in the local community, providing a service to a range of customers at key moments in their lives.

You will utilise your excellent people skills to provide a high quality service to those wishing to register a birth, death, marriage or civil partnership. The role demands high standards of accuracy, attention to detail, and the willingness to work within a legal framework. Above all, it requires the ability to be sensitive and flexible to the needs of the public at life changing and emotional times in what can sometimes be a high pressure environment.

This is a rewarding role offering great personal satisfaction, where you will have the opportunity to meet a hugely diverse range of people. If you are looking for a rewarding, varied and complex role where no two days will be the same then this could be the role for you.

Main Responsibility

The role is based at our Hereford Register Office undertaking appointments and ceremonies for our customers. The postholder will be on an annualised hours contract of 962.5 hours per year, which averages 18.5 hours per week. The work pattern is variable with some seasonal variations and includes some evening and regular Saturday working on a rota basis. You will need to be able to work flexibly, for example to cover relief cover at short notice.

You will register births, stillbirths and deaths, complete notices of marriage and civil partnership and undertake both statutory and non-statutory marriage, civil partnership and citizenship ceremonies. You will maintain a working knowledge of relevant legislation, complying at all times with national standards, service standards and best practice.

The Ideal Candidate

We are seeking candidates with excellent communication and public speaking skills. You should have a keen eye for detail and be committed to maintaining high standards in registration practices and customer excellence. Due to the varied nature of the role you will need to be proactive and solution focused. Although registration experience is desirable, above all we value transferable skills and experiences. Full training will be provided.

Skills and Experience

• Proven experience in a customer-facing role, ideally within a registration, or public service setting.
• Excellent communication skills, both written and verbal, with the ability to provide clear, professional advice.
• Strong organisational and administrative skills, including experience with data entry and managing records.
• Ability to handle sensitive situations tactfully and professionally.
• Experience of using IT systems to manage and update records accurately.
• Ability to work independently and as part of a team, demonstrating initiative and reliability.
• Confident to work in a fast-paced environment and react quickly to changes in both legislation and working practices.

Benefits of working for Herefordshire Council:

A competitive salary, generous holiday entitlement, and access to our contributory pension and staff benefits scheme, which includes:

• Pension Scheme Enrolment in the Local Government (LGPS)
• Flexible working: flexi-time, job-share, part-time hours and, in some instances, home working
• Employee Assistance Programme: 24/7 access to support and counselling
• Payment of professional membership fees
• Pick your perks – our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.

We welcome applicants whatever their personal characteristics or social identity. All requests for flexible working arrangements and reasonable adjustments will be considered.

The following candidates will be interviewed if they meet the essential criteria for the post they are applying for:

• Those who indicate that they have a disability. This is part of our commitment to the “Disability Confident” scheme;
• Those who indicate in their supported statement that they serve in the Armed Forces, whether Regular or Reserve, those who have served in the past, or their families. This is part of our pledge to support the Armed Forces Covenant;
• Those who indicate in their supporting statement that they are a Herefordshire care leaver. This is part of our commitment to supporting young people leaving our care.

Please refer to the Job Description and Person Specification for more details of this role.

To apply, please submit your CV and complete the supporting statement within the application form, referring to the job description & person specification, detailing how you meet the specific requirements of the role.