Early Help Information and Signposting Officer

Contract: Permanent
Salary: £24,404 - £25,183
Hours: 37 hours
Location:  Hereford

As an Early Help Information and Signposting Officer (EHISO), you will have a front facing role in which you will meet and greet children, families and wide range of partner agencies accessing Herefordshire Children’s Centre Services.  This will primarily be in a Children’s Centre building, however the role does require some promotional outreach into the community, so ability to travel is advantageous.  Our EHISOs signposting families with children aged 0 to 5 to a wide range of groups, services and information that support child development and best start in life, so some knowledge in this area would be beneficial,

In addition to the public facing role EHISOs are responsible for processing data and information for Children Centre services, Early Years and the 14-19 teams. You will also be required to produce promotional materials, process invoices, maintaining accurate records, taking occasional minutes and day to day administration of the Children Centre service. You will have back office and front office duties to include answering telephone enquiries, updating our social media pages and ensuring that the centre is warm and welcoming to all.  Knowledge and experience of using Microsoft software packages and a variety of digital platforms is essential to the role.

We Offer

• A competitive salary, generous holiday entitlement, and access to our contributory pension and staff benefits scheme, which includes:
• Basic Salary of £24,404 - £25,183
• Pension Scheme Enrolment in the Local Government (LGPS)
• Career progression: clear pathways to progress
• Generous Annual Leave: 31 days’ annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum
• Flexible working: flexi-time, job-share, part-time hours and, in some instances, home working
• Employee Assistance Programme: 24/7 access to support and counselling
• Payment of professional membership fees
• Pick your perks – our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.

About Us

Herefordshire is a beautiful, historic county located in the heart of the Marches on the border with Wales. We are one of the most rural and sparsely populated counties in England with a wealth of unspoilt countryside, distinctive heritage, and lively and attractive market towns.

Our priority in Herefordshire is to keep children safe and give them a great start in life. It’s the priority for the council, our partners and for all of us who work with Children & Young People.

How do we do this? By having dynamic, dedicated, passionate and professional staff who work in a culture that focuses on what we can achieve with children, what they can achieve themselves, and the relationship we build with families and partners to enable this. We have invested heavily in training and developing staff in our relational practice approach with our improvement partner Leeds City Council, so it's an exciting time to join Herefordshire – we believe in investing in you so you can be the best you can be!

Herefordshire has a really strong team ethos. Our teams are passionate about the work they do and the positive difference they and the teams they are in make to people’s lives. This is all underpinned by the focus and support from their managers and the council as a whole.

We will deliver better support to our most vulnerable children and their families, develop stronger relationships with partners across the region, and beyond.

Come to Herefordshire and join the journey.

Herefordshire Council is committed to safeguarding and promoting the welfare of children & young people and vulnerable adults. If you are offered this position, it will be subject to a Disclosure and Barring Service enhanced check and further pre-employment checks.

The following candidates will be interviewed if they meet the essential criteria for the post they are applying for:

• Those who indicate that they have a disability. This is part of our commitment to the “Disability Confident” scheme.
• Those who indicate in their supporting statement that they serve in the Armed Forces, whether Regular or Reserve, those who have served in the past, or their families. This is part of our pledge to support the Armed Forces Covenant; and
• Those who indicate in their supporting statement that they are a Herefordshire care leaver. This is part of our commitment to supporting young people leaving our care.

We will deliver better support to our most vulnerable children and their families, develop stronger relationships with partners across the region, and beyond. Therefore, we take our commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults seriously and expect all of our staff, visitors and volunteers to share in this commitment.

Please refer to the Job Description and Person Specification for more details of this role.

To apply, please submit your CV and complete the supporting statement within the application form, referring to the job description & person specification, detailing how you meet the specific requirements of the role.