QA Coordinator

Job Title: QA Coordinator 
Salary: HC06 - £28,142 - £32,061 per annum
Contract: Permanent
Hours: 37
Location: Herefordshire

The Role

The Quality Assurance Co-Ordinator will play a key role in providing high-level administrative and clerical support across the Quality Assurance service. This includes managing Stage 1 complaints, coordinating training events, producing QA reports and ensuring that all activity supports the efficient and effective delivery of services. Working closely with Service Managers, Heads of Service and team leads, the postholder will help deliver the requirements of the Quality Assurance function and act as an essential link between teams.

A central part of the role involves tracking audits, supporting the development of processes, procedures and tools, and collating audit data to inform accurate reporting. The Co-Ordinator will maintain the document library to ensure a clear audit trail is available for all projects and will act as a key point of contact for communication across the service, including managing updates for the intranet site.

The successful candidate will contribute to the design and embedding of templates and processes, ensuring governance standards are upheld and that robust audit records are consistently maintained. This is an excellent opportunity for someone with strong organisational skills and a proactive approach to support high-quality decision-making and continuous improvement within a busy and dynamic service.

Herefordshire is on a journey, and we would like you to be part of our next chapter. This is an exciting opportunity to have a genuine impact on the local authority and help improve the lives of children and young people across our communities.

To arrange an informal discussion, or ask any questions about the role, please contact

[email protected]

About You

• Experience and passion for identifying ways of continually improving service provision
• Experience of participating in an Ofsted inspection and collating and presenting QA data
• Able to communicate effectively at all levels
• Able to present confidently to and respectively challenge professionals, managers and senior leaders
• Able to think creatively about overcoming obstacles to achieving good outcomes for children

We Offer

A competitive salary, holiday entitlement, and access to our contributory pension and staff benefits scheme, which includes:

• Salary range of HC06 - £28,142 - £32,061 per annum
• Enrolment in the Local Government Pension Scheme (LGPS)
• Annual Leave: 31 days’ annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum during the request period
• Flexible working: including the potential for job-sharing, part-time hours and agile working.
• Employee Assistance Programme: 24/7 access to support and counselling
• Payment of professional membership fees (based on role requirements)
• Pick your perks - our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.

Why Choose Us?

Herefordshire is a beautiful, historic county on the Welsh border, one of England’s most rural and unspoilt areas, with vibrant market towns and a strong sense of community.

Our priority is clear: to keep children safe and give them the best start in life. We do this through passionate, dedicated professionals who build strong relationships with children, families, and partners to make a lasting difference.

It’s an exciting time to join us. We’re investing in our people and our relational practice approach, working alongside our improvement partner, Leeds City Council. You’ll be supported by experienced managers, continuous professional development, and a genuine team ethos that values collaboration and care.

If you’re committed to helping children and young people thrive, come and join the journey in Herefordshire - where your work truly matters.

Herefordshire Council Plan

The Council plan sets out how we will make our contribution to achieving a better and more successful Herefordshire, please see the link below to find out more:

Herefordshire Council Plan 2024-2028

Reasonable Adjustments

Our recruitment process runs in partnership with Hoople Resourcing. If you require any reasonable adjustments or alternative methods for the online application process, please contact the resourcing team by email: [email protected].

If you’re shortlisted for interview and require any reasonable adjustments, our Children & Young People Recruitment Team will be happy to support you.

Creating an inclusive workplace

We encourage our employees to feel empowered and to use their voices to help embrace diversity, promote inclusivity and shape our organisation. We have eight employee network groups, collectives of colleagues who often share identities, life experiences or cultures and offer support and community. They also play an important role in strengthening the voices of employees at Herefordshire Council. Embedded in the Council's values is a commitment to listen to people's views and needs.

For more information on our Employee Network Groups please view our dedicated recruitment website: www.spiritofherefordshire.com.

Commitments, Covenants and Statutory Obligations

The following candidates will be interviewed if they meet the essential criteria for the post they are applying for:

• Those who indicate that they have a disability. This is part of our commitment to the “Disability Confident” scheme.
• Those who indicate in their application that they are an Armed Forces Veteran or Reservist. This is part of our pledge to support the Armed Forces Covenant.
• Those who indicate in their application that they are a Herefordshire care leaver. This is part of our commitment to supporting young people leaving our care.

We take our commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults seriously and expect all of our staff, visitors and volunteers to share in this commitment.

We are committed to safeguarding and promoting the welfare of children & young people and vulnerable adults. If you are offered this position, it will be subject to a Disclosure and Barring Service enhanced check and further pre-employment checks.

How to apply

To apply for a position, please upload an up-to-date CV and complete the application form demonstrating your experience, skills and abilities for the role.

Be sure to include reference to the job description and person specification! If you are successfully shortlisted, the C&YP Recruitment Team will contact you via email to arrange your interview and/or assessment. They will confirm the date, time and location of your interview, so please keep an eye on your email inbox - check your spam/ junk folder too.

Good luck, we’re looking forward to meeting you!