Job Title: C&YP Business Support Officer – Education Team
Contract: Permanent
Hours: 37 (working hours 9.00 am to 5.00 pm)
Salary: HC05 £25,989 to £28,142 per annum
Location: Hereford
Closing date: 10 February 2026
The Role
A full business support function to all teams across the Childrens & Young People Directorate.
This demanding yet highly rewarding role will suit a motivated and flexible individual with excellent attention to detail and an ability to interact confidently at all levels. You will have demonstrable communication and time management skills, with the ability to multi-task, prioritise a workload and work well under pressure and to deadlines.
The work involves issues of a sensitive and confidential nature, and applicants will need to display a clear understanding of the need for complete confidentiality at both application and interview stage.
In return, we offer a comprehensive training programme covering all aspects of our service delivery.
We embrace a “can do attitude” resulting in a team that is flexible and adaptable to meet the service requirements.
We promote a “grow our own culture”, where staff are supported to develop and have pride in their contribution to better support the outcomes of children and their families.
If you feel you would like to be part of this friendly team then we would like to hear from you.
Come and join us on our Restorative Journey of Improvement to gain the best for children and families in Herefordshire.
About You
- You will have experience of working within an administration role
- Minute taking experience is essential. Please evidence this within your application form
- Ensure the effective day-to-day running of the service maintaining and managing mailboxes and telephone calls.
- Work in an organised way, with attention to detail, and be able to collate information from a variety of sources.
- Collaborate effectively within a team environment.
- Knowledge of Microsoft applications including Word, Excel, Outlook and Teams are essential.
A full list of responsibilities is outlined within the job description; however, we are more focused on your drive, potential and aptitude for learning and provide a comprehensive induction and training for the right candidate.
To arrange an informal discussion, or ask any questions about the role, please contact
[email protected]
We Offer
A competitive salary, holiday entitlement, and access to our contributory pension and staff benefits scheme, which includes:
- Salary range of £25,989 to £28,142 per annum
- Pension Scheme Enrolment in the Local Government (LGPS)
- Annual Leave: 31 days’ annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum during the request period
- Flexible working: including the potential for job-sharing, part-time hours and agile working.
- Employee Assistance Programme: 24/7 access to support and counselling
- Payment of professional membership fees (based on role requirements)
- Pick your perks - our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.
Why Choose Us?
Herefordshire is a beautiful, historic county on the Welsh border, one of England’s most rural and unspoilt areas, with vibrant market towns and a strong sense of community.
Our priority is clear: to keep children safe and give them the best start in life. We do this through passionate, dedicated professionals who build strong relationships with children, families, and partners to make a lasting difference.
It’s an exciting time to join us. We’re investing in our people and our relational practice approach, working alongside our improvement partner, Leeds City Council. You’ll be supported by experienced managers, continuous professional development, and a genuine team ethos that values collaboration and care.
If you’re committed to helping children and young people thrive, come and join the journey in Herefordshire - where your work truly matters.
Herefordshire Council Plan
The Council plan sets out how we will make our contribution to achieving a better and more successful Herefordshire, please see the link below to find out more:
Herefordshire Council Plan 2024-2028
Reasonable Adjustments
Our recruitment process runs in partnership with Hoople Resourcing. If you require any reasonable adjustments or alternative methods for the online application process, please contact the resourcing team by email: [email protected].
If you’re shortlisted for interview and require any reasonable adjustments, our Children & Young People Recruitment Team will be happy to support you.
Creating an inclusive workplace
We encourage our employees to feel empowered and to use their voices to help embrace diversity, promote inclusivity and shape our organisation. We have eight employee network groups, collectives of colleagues who often share identities, life experiences or cultures and offer support and community. They also play an important role in strengthening the voices of employees at Herefordshire Council. Embedded in the Council's values is a commitment to listen to people's views and needs.
For more information on our Employee Network Groups please view our dedicated recruitment website: www.spiritofherefordshire.com.
Commitments, Covenants and Statutory Obligations
The following candidates will be interviewed if they meet the essential criteria for the post they are applying for:
- Those who indicate that they have a disability. This is part of our commitment to the “Disability Confident” scheme.
- Those who indicate in their application that they are an Armed Forces Veteran or Reservist. This is part of our pledge to support the Armed Forces Covenant.
- Those who indicate in their application that they are a Herefordshire care leaver. This is part of our commitment to supporting young people leaving our care.
We take our commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults seriously and expect all of our staff, visitors and volunteers to share in this commitment.
We are committed to safeguarding and promoting the welfare of children & young people and vulnerable adults. If you are offered this position, it will be subject to a Disclosure and Barring Service enhanced check and further pre-employment checks.
How to apply
To apply for a position, please upload an up-to-date CV and complete the application form demonstrating your experience, skills and abilities for the role.
Be sure to include reference to the job description and person specification or role profile! If you are successfully shortlisted, the C&YP Recruitment Team will contact you via email to arrange your interview and/or assessment. They will confirm the date, time and location of your interview, so please keep an eye on your email inbox - check your spam/ junk folder too.
Good luck, we’re looking forward to meeting you!