Job Title: Technical Support Officer
Hours: 18.50
Salary: £25,989 to £28,142 pa (pro rata £12,994 to £14,071 pa)
Contract: Permanent
Location: Plough Lane, Hereford
Closing Date: 1 June 2026
Interview Date: 10 June 2026
The Role
Herefordshire Council are seeking an organised, customer‑focused and dependable Part‑time Technical Support Officer to join our friendly Waste Management Team.
This role is offered as a job‑share arrangement, supporting the delivery of high‑quality waste and recycling services to residents and businesses across the county. With new waste services being introduced, this is an exciting opportunity to play a key role in supporting service delivery at a time of change and improvement.
You will provide essential technical, administrative and customer support, acting as a key point of contact for enquiries and ensuring information is handled accurately, professionally and in line with council policies. The post is based at Plough Lane, Hereford, with a mix of office‑based and home working to support service needs and flexibility.
This post is offered as a job‑share arrangement with an existing member of staff. The working pattern for this role is Wednesday afternoon, Thursday (full day) and Friday (full day).
Indicative working hours:
Wednesday: 12:00pm – 4:30pm
Thursday: 9:30am – 5:00pm (30‑minute unpaid lunch break)
Friday: 9:00am – 4:30pm (30‑minute unpaid lunch break)
These hours are indicative and may vary slightly to meet service needs.
What will you be doing?
As a Technical Support Officer, you will play a vital role in ensuring the smooth day‑to‑day operation of the Waste Management service. Your responsibilities will include:
- Handling customer enquiries via telephone, email, digital channels and face‑to‑face contact, resolving issues at first point of contact wherever possible
- Providing clear advice on waste and recycling services, collection arrangements, service changes and related requests
- Accurately recording, updating and maintaining customer data and service information in line with data protection and security requirements
- Working closely with council teams and partner organisations to process service requests and resolve enquiries efficiently
- Collecting, inputting and analysing data to support service reporting, statutory returns and performance monitoring
- Preparing correspondence, reports and basic statistical information as required
- Supporting meetings through organisation, minute‑taking and follow‑up actions when necessary
- Assisting with financial processes such as raising orders, processing invoices and refunds in line with financial regulations
- Contributing flexibly across the administrative team to support workload fluctuations, absence cover and service pressures
Your work will help ensure residents receive an efficient, responsive and professional waste service every day.
About You
You will be a highly organised individual with a strong commitment to customer service and attention to detail. You will bring:
- Experience of dealing with customers confidently and professionally via telephone, email, digital platforms or face‑to‑face
- Excellent written and verbal communication skills, with the ability to explain information clearly and tactfully
- Strong IT skills, including experience using systems such as Word, Excel, databases and customer records systems
- The ability to handle confidential and sensitive information appropriately and securely
- Good numerical and analytical skills, with confidence in recording and reporting data accurately
- Effective time‑management and organisational skills, with the ability to manage multiple tasks and priorities
- A flexible, reliable and supportive approach to teamwork, alongside the ability to work independently when required
- A calm, professional manner when dealing with challenging or distressed customers
Above all, you will be dependable, adaptable and motivated to support high‑quality public services, contributing positively to the Waste Management team and Herefordshire Council’s THRIVE values.
The Waste Management Team
We are a friendly and successful team, demonstrated through winning LARACs 2024 Team of The Year award. We work in a busy environment ensuring service delivery to every household across the county along with many business customers. In 2021 the Council adopted a new Integrated Waste Management Strategy with far reaching ambitions and new targets to cut carbon, increase waste minimisation, reuse, recycling and composting activities. We are looking to successfully roll out new collection services to help meet these ambitions and are looking to procure new waste disposal services from 2029 following the end of our long-term disposal arrangements.
We Offer
A competitive salary, holiday entitlement, and access to our contributory pension and staff benefits scheme, which includes:
- Salary range of £25,989 to £28,142 (pro rata £12,994 - £14,071)
- Enrolment in the Local Government Pension Scheme (LGPS)
- Career progression: clear pathways to progress
- Annual Leave: 31 days’ annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum during the request period
- Flexible working
- Employee Assistance Programme: 24/7 access to support and counselling
- Payment of professional membership fees (based on role requirements)
- Pick your perks – our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.
Why Choose Us?
We're proud and excited to unveil our new recruitment video, a celebration of Herefordshire's people, places, and purpose. Set in the heart of England and filled with pride, compassion and possibility, the video brings to life what it means to work somewhere you truly belong.
At Herefordshire Council, every role matters and every person makes a real difference for our communities. We’re a team where people feel valued, supported and empowered to grow together.
Herefordshire is big hearted, welcoming and friendly. We have strong and independent communities and idyllic countryside, situated in the South West Midlands and bordering Wales. The county sits between Worcestershire and the Malvern Hills to the east, and Bannau Brycheiniog (the Brecon Beacons) in Wales to the west.
Historically Herefordshire has been the gateway to the Marches. We embrace partnership working. We are a member of the Marches Forward Partnership, which is a cross border collaboration between Herefordshire, Monmouthshire, Powys and Shropshire who are collectively working to secure funding to invest in the region.
The council priorities over the next four years are set out in the Council Plan, with four main areas;
People: We will enable residents to realise their potential, to be healthy and to be part of great communities who support each other. We want all children to have the best start in life.
Place: We will protect and enhance our environment and ensure that Herefordshire is a great place to live. We will support the right housing in the right place, we will support access to green spaces and we will do everything we can to recover the health of our rivers.
Growth: We will create the conditions to deliver sustainable growth across the county; attracting inward investment, building business confidence, creating jobs, enabling housing development along with providing the right infrastructure.
Transformation: We will be an efficient council that embraces best practice, delivers innovation through technology and demonstrates value for money.
Don’t meet all parts of the job description?
Herefordshire Council is committed to strengthening a diverse and inclusive work environment which reflects the communities of Herefordshire. If you are looking at the next stage of your career and have a broad base of fieldwork experience, we can provide supportive and welcoming opportunities to help you develop your professional, management & supervisory skills.
Reasonable Adjustments
Our recruitment process runs in partnership with Hoople Resourcing. If you require any reasonable adjustments or alternative methods for the online application process, please contact the resourcing team by email: [email protected].
Creating an inclusive workplace
We encourage our employees to feel empowered and to use their voices to help embrace diversity, promote inclusivity and shape our organisation. We have eight employee network groups, collectives of colleagues who often share identities, life experiences or cultures and offer support and community. They also play an important role in strengthening the voices of employees at Herefordshire Council. Embedded in the Council's values is a commitment to listen to people's views and needs.
For more information on our Employee Network Groups please view our dedicated recruitment website: www.spiritofherefordshire.com.
Commitments, Covenants and Statutory Obligations
The following candidates will be interviewed if they meet the essential criteria for the post they are applying for:
- Those who indicate that they have a disability. This is part of our commitment to the “Disability Confident” scheme.
- Those who indicate in their application that they are an Armed Forces Veteran or Reservist. This is part of our pledge to support the Armed Forces Covenant.
- Those who indicate in their application that they are a Herefordshire care leaver. This is part of our commitment to supporting young people leaving our care.
We take our commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults seriously and expect all of our staff, visitors and volunteers to share in this commitment.
We are committed to safeguarding and promoting the welfare of children & young people and vulnerable adults. If you are offered this position, it will be subject to a Disclosure and Barring Service check.
How to apply
To apply for a position, please complete the application form clearly demonstrating your experience, skills and abilities for the role and upload an up-to-date CV.
Closing date: Monday 1 June 2026
Interview date: Wednesday 10 June 2026
For more information or to arrange an informal discussion about the role, please contact:
Gary Williams, Waste Operations Team Leader on 01432 260488 or at [email protected]
Be sure to include reference to the job description and person specification or role profile! If you are successfully shortlisted, Hoople Resourcing will contact you via email to arrange your interview and/or assessment. They will confirm the date, time and location of your interview, so please keep an eye on your email inbox - check your spam/ junk folder too. Good luck, we’re looking forward to meeting you!